AI Assistant Tips & Best Practices

The AI assistant is most helpful when you ask clear, specific questions. Here are tips to get the best responses.

Writing Effective Questions

Be Specific

Instead of	Try
"Help with books"	"How do I upload an ePub file for my first book?"
"Newsletter"	"How do I create an automated welcome email sequence?"
"Pricing"	"What are the platform fee differences between Pro and Business?"

Provide Context

Mention your role: "As an author..." or "As a reader..."
Mention your plan: "I'm on the Free plan..."
Mention what you've tried: "I already tried clearing my cache..."

Ask Follow-Up Questions

The AI remembers your conversation context within a session:

"Can you explain that step in more detail?"
"What if I'm on the Free plan instead?"
"Show me related articles about that topic"

Best Question Patterns

Pattern	Example
How-to	"How do I [specific action]?"
Comparison	"What's the difference between [A] and [B]?"
Troubleshooting	"I'm getting [error] when [action]. How do I fix it?"
Recommendation	"What's the best [tool/approach] for [goal]?"
Discovery	"Does BookAuth support [feature]?"

When to Use AI vs. Human Support

Situation	Use
General how-to questions	AI Assistant
Finding the right help article	AI Assistant
Account-specific problems	Human support
Billing/payment disputes	Human support
Bug reports	Human support
Feature requests	Human support (email)

Frequently Asked Questions

Q: The AI gave me an answer that seems wrong. What should I do?
A: Click through to the cited source articles to verify. If the answer is incorrect, contact human support.

Q: Can I provide feedback on AI responses?
A: Yes. Use the 👍 / 👎 buttons after each response to help us improve.

Using the AI Assistant
Contacting BookAuth Support